Value Proposition
Professional Experience
Education and Certifications
Education and Certifications
- Management Consultant
- Director, Tata Consultancy Services
- Manager / Lead Specialist at KPMG, IT Advisory
- Agile Coach and servant leader
- Process Owner for fortune 100 corporation
- Change Champion for fortune 100 corporation
- Executive Advisor for ITSM at fortune 50 corporation
- Senior IT Manager at fortune 50 corporation
- Senior ITSM Consultant
Education and Certifications
Education and Certifications
Education and Certifications
- M.Sc. Computer Science and Engineering
- B.Sc. Mechanical Engineering
- ITIL 4 Managing Professional
- ITIL v3 Expert
- ITIL Service Manager
- Professional Scrum Master (PSM I)
- VeriSM Foundation
- COBIT 5 Foundation
- Accredited ITIL Foundation Trainer
- Certified Change Management Professional (CCMP)
Industry Experience
Industry Experience
Industry Experience
- Management Consulting
- Health Care
- Financial Services
- Pharmaceutical
- Oil and Gas
- Manufacturing
- Telecom
- North America and Europe
Thought Leadership
Industry Experience
Industry Experience
- International speaker and presenter
- Published multiple articles and white papers in industry recognized online magazines
- Published in itSMF Newsletter in USA and Canada
- Developed multiple Process and Services Governance frameworks for large and small organizations
- Developed sales collateral, toolkits and company IP
- Developed Agile for Service Management training
Change Champion
Work Locations & Languages
Work Locations & Languages
- Established comprehensive change and training program for multiple fortune 100 corporations
- Change advocate, team builder, motivator and educator
- Training from the back of the room (TBR)
- Open Space Agility (OSA)
- Prosci's Change Process
- ADKAR Framework
- John P. Kotter's 8 steps
Work Locations & Languages
Work Locations & Languages
Work Locations & Languages
- USA
- Canada
- Sweden
- Germany
- Italy
- Fluent in English, Swedish and German
Process Design
Process Design
Process Design
- Service Portfolio, Service Catalog and Request Fulfillment Management
- Service Level Management
- Change, Release and Configuration Management
- Incident, Problem and Service Desk
- Financial Management and Charge Back Models
- Process workshops
- CMMI based process assessment
Frameworks
Process Design
Process Design
- ITIL 4 / v3
- Agile, Kanban, Scrum
- VeriSM
- SIAM
- Value Management
- Sarbanes-Oxley (SOX)
- COBIT 5
- Prosci ADKAR® Change Framework
- John P. Kotter's Change Frameworks
- CMMI based process assessment
Program and Project Management
- Designed and implemented a global SIAM operating model
- Designed and executed multiple global "recovery" programs with multiple sub-projects to establish client success and expanded revenue streams
- Implemented multiple IT Service Catalogs for fortune 100 companies
- Developed and implemented a comprehensive IT governance framework for Service Owners, Process Owners and Process Managers for multiple fortune 100 corporations
- Project managed multiple ITSM / SIAM client engagements and digital transformations
- Designed and delivering multiple instructor led training modules to 100+ employees; Service Catalog, Request Fulfillment (work orders), Service Desk, Incident Management and Problem Management
- Optimal ITSM tool selection through defined methodology with organizational, cultural, technical and functional requirements including SWOT analysis and vendor evaluation. Project managed the RFP evaluation program
International Speaker and Presenter
Speaker at the following international conferences:
* SM World 2023, Orlando, The Practical WHO-HOW-WHAT Approach to Organizational Change Management
* FUSION19, New Orleans, A well written Project Charters minimizes confusion
* itSMF Expo19, Sweden, Bridging the ITSM Information Gap
* itSMF Expo19, Sweden, Establish a Communication & Training Plan WHO-HOW-WHAT
* FUSION18, St. Louis, Bridging the ITSM Information Gap
* FUSION17, Orlando, ITSM Governance Is Imperative to Succeed
* itSMF PD Day 17, Ottawa, People Change Management is the success to your project
* itSMF Norway 17, The Process Owner is the Secret Agent
* itSMF Expo 16, Sweden, Establishing Strategic Process Roadmaps
* FUSION 15, New Orleans, WHO-HOW-WHAT; Effective People Change Management
* itSMF Ottawa 15, Canada, People Change Management Strategy Workshop
* itSMF Norway 15, People Change Management - The key to successful projects
* FUSION 14, Washington, D.C., A three legged stool (People, Process & Technology) cannot stand on two legs
* FUSION 13, Nashville, Establish a Comprehensive Process Governance Framework
* ThoughtRock 13, WebEx, Establish a Comprehensive Process Governance Framework
Volunteering
Volunteer work is close to my heart as I love helping others.
- I volunteer through my employer (TCS) at multiple events in New York City e.g., NYC 9/11 Meal Packing, NYC Marathon.
- Volunteering and skipper at the HRCS sailing club helping high school kids with STEM and leadership skills (see picture).
- Provided laptops, sewing machines, chess pieces and business knowledge to an education program in Uganda for kids.
