Value Proposition

Professional Experience

  • Engagement Director at TCS
  • Manager / Lead Specialist at KPMG, IT Advisory
  • Process Owner for fortune 100 corporation
  • ​Change Champion for fortune 100 corporation
  • Executive Advisor for ITSM at fortune 50 corporation
  • Senior IT Manager at fortune 50 corporation
  • Senior ITSM Consultant

ITSM Certifications

  • ITIL Expert​
  • ITIL Service Manager​
  • VeriSM Foundation
  • COBIT 5 Foundation​
  • Professional Scrum Master (PSM I)
  • Accredited ITIL Foundation Trainer
  • Certified Change Management Professional (CCMP)

Industry Experience

  • Health Care​
  • ​Financial Services​
  • Pharmaceutical​
  • Oil and Gas​
  • Manufacturing
  • Telecom
  • North America and Europe

Thought Leadership

  • International speaker and presenter​
  • Bridging the Information gap - Governance white paper
  • ​Developed multiple Process and Services Governance framework​s for large and small organizations
  • Developed ITSM sales collateral​, Toolkits and IP
  • Published articles and white papers
  • Developed two day internal ITIL training course​
  • Published in itSMF Newsletter in USA and Canada

Change Champion

  • Established comprehensive change and training program for multiple fortune 100 corporations​
  • Change advocate, team builder, motivator and educator​
  • Prosci's Change Process​
  • ADKAR Framework​
  • John P. Kotter's 8 steps

Education and Certifications

  • M.Sc. Computer Science and Engineering​
  • B.Sc. Mechanical Engineering​
  • ITIL Expert​
  • ITIL Service Manager​
  • Professional Scrum Master (PSM I)
  • VeriSM Foundation
  • COBIT 5 Foundation
  • Certified Change Management Professional (CCMP)
  • ServiceNow System Administration course

Process Design

  • Service Portfolio, Service Catalog and Request Fulfillment Management​
  • Service Level Management​
  • Change, Release and Configuration Management​
  • Incident, Problem and Service Desk
  • Financial Management and Charge Back Models
  • Process workshops
  • CMMI based process assessment

Frameworks

  • Developed an integrated Control Framework based on COBIT, ITIL, ISO 20,000, BITS and ISO 27,001
  • ITIL v3 & v4
  • ​VeriSM
  • Sarbanes-Oxley (SOX)
  • COBIT 5
  • ADKAR & Prosci's Change Framework
  • John P. Kotter's Change Frameworks

Program and Project Management

  • Designed and executed multiple global "recovery" programs with multiple sub-projects to establish client success and expanded revenue streams
  • Implemented multiple IT Service Catalogs for fortune 100 companies
  • ​Developed and implemented a comprehensive IT governance framework for Service Owners, Process Owners and Process Managers for multiple fortune 100 corporations
  • Designed and delivering multiple instructor led training modules to 100+ employees; Service Catalog, Request Fulfillment (work orders), Service Desk, Incident Management and Problem Management
  • Optimal ITSM tool selection through defined methodology with organizational, cultural, technical and functional requirements including SWOT analysis and vendor evaluation. Project managed the RFP evaluation program

International Speaker and Presenter

Speaker at the following international conferences:


* FUSION19, New Orleans, A well written Project Charters minimizes confusion

* itSMF Expo19, Sweden, Bridging the ITSM Information Gap

* itSMF Expo19, Sweden, Establish a Communication & Training Plan WHO-HOW-WHAT

* FUSION18, St. Louis, Bridging the ITSM Information Gap

* FUSION17, Orlando, ITSM Governance Is Imperative to Succeed

* itSMF PD Day 17, Ottawa, People Change Management is the success to your project

* itSMF Norway 17, The Process Owner is the Secret Agent

* itSMF Expo 16, Sweden, Establishing Strategic Process Roadmaps

* FUSION 15, New Orleans, WHO-HOW-WHAT; Effective People Change Management

* itSMF Ottawa 15, Canada, People Change Management Strategy Workshop

* itSMF Norway 15, People Change Management - The key to successful projects

* FUSION 14, Washington, D.C., A three legged stool (People, Process & Technology) cannot stand on two legs

* FUSION 13, Nashville, Establish a Comprehensive Process Governance Framework

* ThoughtRock 13, WebEx, Establish a Comprehensive Process Governance Framework