Change Champion

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A results-driven senior IT leader, Certified Change Management Professional (CCMP), international speaker and educator with extensive international experience helping businesses drive major cultural and organizational transformation, improvement to IT services and products.

​Developed and executed multiple change management program based on industry recognized methodologies, combining ADKAR for personal change and John P. Kotter for major organizational change to drive cost reduction by improving speed of adoption, ultimate utilization and proficiency of new methods and process.

• Enabled cultural change acceptance and smooth transition when implementing new and improved processes and IT products through an innovative training and communication and awareness program.
• Minimized change resistance by developing and provide multiple web based training to 3,000+ employees.
• Increased project success and go live readiness by creating and delivering multiple offerings of instructor led training to 100+ employees. Average feedback scoring of 9 (1-10 scale).
• Improved knowledge transfer by determining course objectives, instructional strategies, training media, approach and deliverables.
• Reduced cost by implementation of a multi-year strategic IT service management program and training plan for long term adoption of new tools and processes.
• Increased process and ITIL/ITSM knowledge by developing a two day IT service management training curriculum to prepare partners and managers for ITIL foundation certification; 100% pass rate achieved.
• Set-up and management of different communication channels such as; news-letters, on-line web based training, innovative lunch-and-learn workshops and intranet web portal facilitating “single-point-of-entry”.